Hydro Product Lead
Giga Energy manufactures and operates energy infrastructure. We are an international company with headquarters in Houston & Shanghai offering comprehensive product lines including electrical equipment, modular data centers, and power generation assets. In addition to our product lines, Giga operates off-grid and on-grid data centers in North and South America.
Hydro Product Lead
As Giga Energy’s Hydro Product Lead your role is to work with the product team to successfully deliver high-quality products and ensure customer satisfaction through robust after-sales support. You must have excellent technical acumen as the go-to person for all product-related questions for our comprehensive Hydro product line (Whatminer & Bitmain). This role would work closely with both the US and China teams.
Responsibilities
Serve as the primary point of contact for customer’s hydro-cooled product orders
Handle all communication and technical questions with the customer and be on-site as a deployment resource
Give in-person tours to customers in Colorado City, Texas as needed on short notice
Work with sales team on all technical product presale conversations
Work with product team on all post-sales conversations and order placing
Work with deployment team on all hydro related customer deployments
Work with the product team on all hydro related product feedback and new product development
Lead efforts to build out HMI remote access controls via VPN and create long-term plan to implement remote controls for customers
Work marketing team to develop all related documentation is up-to-date, including plans, specifications, and user manuals relating to hydro products
Create documentation for after-sales support processes and troubleshooting guides
Create spare parts inventory strategy for hydro equipment
Collaborate with clients & sales team to ensure the products exceed their expectations
Facilitate communications between different departments, ensuring that information flows smoothly across teams
Use customer feedback to drive continuous improvement initiatives in both product design and support processes
Implement and monitor quality control processes throughout the manufacturing and support phases
Preferences
Willingness and ability to travel
Ability to understand and communicate technical requirements, specifications and issues to a variety of stakeholders
Strong communication and interpersonal skills
Ability to maintain accurate and up-to-date project documentation
Capability to understand and exceed customer expectations, particularly in the context of after-sale support
Capacity to analyze complex situations and make informed decisions
Benefits
Subsidized health, dental, and vision insurance
Equity in rapidly growing startup
Unlimited PTO